Management Information Systems (MIS)
To perform a variety of administrative and complex technical duties related to planning, organizing, and coordinating the countywide information systems and data processing systems.
Duties & Responsibilities
M.I.S. is Taos county’s I.T. Department. Our job is to provide I.T. support and a full array of network services, to all county offices and employees. Services provided by the MIS Department include:
Coordinating I.T. procurement; Deploying computers, printers, scanners and other I.T. equipment used by the county in its daily operations; Engage and collaborate with contractors & I.T. vendors to design, install & configure county networks, structured cabling, routers & switching devices; Setup and management of firewalls and security appliances; WiFi implementation at all county sites (including new construction such as the new Senior Center and the new Operations the county has planned on Highway 64).
Additionally, we are also responsible for the Installation, operation, and ongoing maintenance of the county’s existing network infrastructure; The continuous operation of several local and wide area networks [LANs/WAN’s]; Maintaining software licenses and vendor support contracts; We also oversee equipment upgrades/replacements, perform or arrange repairs to I.T. equipment, and ensure that all endpoints are sufficiently protected against viruses and other malware and for provisioning and updating the computers deployed in each of over twenty independently managed county offices, departments, and entities, including the offices of: Assessor, Clerk, Probate Judge, Treasurer, Planning & Zoning, Board of Commissioners, Healthcare Assistance Program, DWI Program, Senior Program, Road Department, Solid Waste, County Manager, Finance & Purchasing, Fleet & Facilities Maintenance, HR, Adult Detention, E911/Dispatch, Fire & Ambulance, Emergency Management, Public Works, and more.
With a wide scope reaching far beyond supporting Management Information Systems, the MIS department's scope of duties also extends to include administration of the county's telecommunications and email systems; Managing the county's wireless/cellular services and setting up tablets, smartphones, and monitoring spam email filters; The MIS Department also maintains this website at www.taoscounty.org; Manages of multiple Microsoft Active Directory domains and ADDS databases; Multiple VMWare implementations, and ensuring that all physical and virtual servers which run an assortment of operating systems such as Windows, Linux, and Unix, are available to end-users; We are also responsible to setup, test, and maintain the county's Audio/Visual presentation systems, and for capturing, live-streaming, and archiving recordings of public meetings on the internet to make them available to the public.
The MIS Department is also tasked with the management & maintenance of and repairs to the CCTV, security, and surveillance systems, and for managing and maintaining building access controls systems installed throughout the new county complex on Albright Street.
By the numbers the MIS Department's scope of services covers approximately:
- 320 email-only user accounts;
- Tech support for about 200 dedicated full-time computer users spread throughout ten different locations across Taos County;
- 250 Windows workstations;
- 100 mobile devices (smart phones, laptops & tablets);
- Four separate physical data networks including two autonomous Microsoft Active Directory domains/forests;
- 25 physical or virtual servers running multiple server operating systems, including Windows Server 2008-2016, several flavor’s of Linux OS, and one Unix server installed on systems manufactured by Dell, HP, IBM and several other hardware platforms;
- One Exchange email server, one spam filtering appliance, and one email archiving appliance;
- Ten separate firewalls and/or network security appliances;
- An endpoint protection management server and one I.T. Assets Tracking Database;
- 30 network switching devices;
- One cloud-based help desk ticketing system;
- One publicly hosted website
- One computer Aided Dispatch (CAD) server & database shared with multiple police agencies (county and non-county);
- An expansive building management & automation system with an integrated CCTV surveillance system which includes over 200 connected cameras, 6 redundant NVR storage arrays, 8 remote viewing stations, 48 video encoders, 2 video matrixes, multiple signal splitters and other peripherals, multiple fiber optic patch panels, and hundreds of connected biometric or proximity access card readers and alarm circuits, hundreds of miles of cables, and thousands of connection points, all tied to a central access controls system databases;
- 225 VoIP IP and circuit-switched analog telephone and fax devices from several vendors and telephone services providers;
- 19 professional-grade Xerox multi function printers/scanners;
- 50 or more desktop printers and one print server;
- Two Audio/Video presentation systems;
- One Internet broadcast streaming server for the live-streaming of bi-monthly commission and other public meetings;
- One storage area network (SAN) and several network attached storage (NAS) servers;
- One backup system;
- 12+ Terabytes of user's data;
- Two VMWare networks utilizing five ESXi hosts, that run over a dozen virtual machines;
- Several cloud-based applications (SAAS);
- Plus many other technical devices unique to various county offices!
Additionally, MIS staff also operates the county's internal I.T. support helpdesk where:
- In 2019 (as of December 16th) we have responded to over 2,045 individual help-desk service request tickets submitted by employees in every county office, to help resolve an endless variety of I.T. and computer related issues;
- And in 2018 the MIS Department closed/resolved a total of over 2,000 user-submitted help-desk tickets!